Hello Paul,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear about the issue you’re experiencing with the shaft.
Our team has already reached out to you directly to assist with this matter and work toward a resolution; however, we haven’t yet received a response. We sincerely hope you’ll give us the opportunity to review the issue and make things right for you.
Thank you again for your feedback, as it helps us continue improving both our products and our customer service. We look forward to hearing from you and assisting you as soon as possible.
CUEBOTS Customer Support Team