The communication during the ordering process was excellent.
The final product received was not quite as requested.
I was told that the cut butt would be about 32mm, which (1.26" in diameter) and it arrived 31.4mm (about 1.24" in diameter). Which would not be noticeable for most people.
The bigger issue is that I cannot get the cue to balance correctly. It is very light and is front weighted. I put all the weights from the kit I could fit in, and it's still not right. I emailed customer service to ask if they have heavier weights and so far have not received a reply.
As it is, it's not a cue I will play with.